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Find answers to frequently asked questions


What is Askflow AI?

Askflow is a product recommendation and quiz app for Shopify, designed to increase sales for Shopify store owners. After carefully examining the store owner's product catalog and store, Askflow Al generates product recommendation quizzes.

This makes the shopping experience smooth and enjoyable, increasing customer loyalty and conversion rates. With Askflow, store owners can create engaging product quizzes. Request a free trial of Askflow!

How will Askflow help my Shopify Store ?

Askflow is a powerful Shopify app that can help you increase sales and customer loyalty. With Askflow, you can create interactive quizzes that help your customers find the ideal products for their needs. This personalized approach to shopping leads to increased conversions and repeat visits.


  • Increased sales
  • Increased customer loyalty
  • Personalized shopping experience
  • Easy to use
  • Seamless integration with Shopify

How do I get started with Askflow ?

Getting started with Askflow is easy. Here's how:

  1. Visit our Shopify app page: Go to the Shopify App Store and search for "Askflow" or click by the link:
  2. Install the app: Click the "Add app" button to install Askflow on your Shopify store.
  3. Connect your store: Once installed, sign up to Askflow platform to seamlessly sync your product catalog from Shopify.

How does the Askflow work ?

Askflow's Shopify Product Quiz App enhances the shopping experience, increases conversions, and boosts average order value (AOV) by providing customized product suggestions. It helps shoppers discover items that match their interests, extends shopping sessions, and builds customer loyalty.

With Askflow's product quiz builder, you can create personalized quizzes that match your products and audience preferences. When customers visit your Shopify store, they engage with the quiz and, after answering a series of questions, receive personalized product recommendations that increase customer engagement, satisfaction, conversions, and purchase success rates.

Billing and Pricing

What pricing plans does Askflow offer?

Askflow AI provides five various plans for each store size. To learn more about each of it and choose the right plan for your business, view our pricing page:

How does the billing cycle work for paid plans ?

Askflow's paid plans are billed monthly through Shopify, starting at the time of purchase or plan upgrade. Your subscription will automatically renew on a monthly basis and will be billed to the payment method you provide.

If you upgrade or change plans mid-cycle, Shopify will prorate charges based on remaining days and charge you for the remaining days at the new plan rate. Email notifications from Shopify will keep you informed of upcoming charges and successful payments for your Askflow subscription.

If you have any billing-related inquiries or need assistance, you can always reach out to our customer support team at

What happens if I exceed the quiz engagements included in my plan?

If you exceed your plan's quiz engagement limit, Askflow will seamlessly bill you for 100 extra engagements to ensure that your customers can continue to enjoy our services without interruption.

Pricing for extra engagements depends on the plan you are subscribed to:

  • Basic plan: Each extra engagement (over 1,000) costs $0.06.
  • Pro plan: Each extra engagement (over 5,000) costs $0.05.
  • Plus plan: Each extra engagement (over 20,000) costs $0.03.

Please note that automated billing may fail due to app spending limits. Learn more

Why did the auto purchase of extra engagements fail?

Automated billing may fail due to app spending limits. You can learn more about app spending limits on the dedicated Shopify Help Center page here.

What features does free plan include?

The free plan allows users to publish a quiz and engage up to 50 visitors. This allows them to explore Askflow's product recommendation quiz app and understand how it can benefit their Shopify store.

What is quiz engagements in the pricing plan?

Quiz engagements refer to the number of guiz interactions or responses that you can collect on your account per month, across all published quizzes. Each pricing plan has its own limit of the engagements.

To ensure you stay within your plan's engagement limit, it's essential to monitor quiz activity regularly. You can track engagement metrics through the Askflow Al dashboard and adjust your quiz strategy or upgrade your plan if needed to accommodate increased engagement.

Can I get a refund if I'm not happy with my subscription?

If you're an Askflow user with a Shopify subscription and you're not happy with it, you may be able to get a refund. Shopify's refund policy covers app subscriptions in general, and allows for returns in certain situations.

Account and Set Up

How do I create an account on Askflow ?

  1. Visit our Shopify App page: Go to the Shopify App Store and search for "Askflow AI" or click by the link:
  2. Install the app: Click on the "Add app" button to install Askflow on your Shopify store.
  3. Account Creation: During app installation and catalog syncing, you'll create an account. Use your Google account for a smoother onboarding process.
  4. Get Started with Askflow: After setting up your account, begin using Askflow's Product Quiz Builder and benefit from personalized product recommendations.

Can I change my account's email address?

Sure, to update your Askflow AI account email, send a request to our support team at

Include the current email address associated with your account and the new email address you would like to use. Please send your request from the email associated with your Askflow account for identity verification and account security. For any other account questions, please contact our support team. We're here to help!

How do I contact support if I have questions or problems with my account?

Get help with your account easily! Choose from two options:

  1. Email us at with your account inquiry or issue details. Our team will respond quickly.
  2. Contact via the Intercom widget in the bottom right corner of the screen.

We're here for you! Our dedicated team is committed to providing efficient support for all your account needs. Your satisfaction is our priority, so reach out anytime for a seamless experience with Askflow.

What info is required for sign-up?

When signing up for Askflow, please provide:

  1. Email Address: Needed for your account creation and important communications.
  2. Password: Choose a secure one to safeguard your account and data.
  3. Name: Required for identification and personalized communication.

Ensure accuracy for a smooth onboarding. Your privacy is valued, and your data is handled securely as per our privacy policy:

Can I delete or deactivate my Askflow account?

There are two easy ways to delete or deactivate your Askflow account:

  1. Request Deletion: Email with your account details to initiate deletion. Our support team will guide you through the process.
  2. Delete app in Shopify: Access your Shopify admin panel, navigate to "Apps", locate Askflow AI, and select delete.

Note: Deleting your Askflow account will permanently delete all associated data and settings. Back up any necessary data before proceeding, as this action is irreversible.

If you have any questions or concerns, please contact our support team for a seamless experience.

Product Features

What are the key features of Askflow's Product Recommendation Quiz app ?

Askflow's Product Recommendation Quiz app enhances your Shopify store's shopping experience and increases conversions with key features including:

  1. AI-powered quiz builder that allows you to create intuitive question flows using AI.
  2. Expertise across industries: We have a deep understanding of the customer journey, particularly in beauty, healthcare and fashion.
  3. Gather data and improve your customer experience with our advanced analytics capabilities.
  4. Seamless integration: Askflow integrates seamlessly with your Shopify store, improving the user experience without changing the design or layout of the store. No need to manually add your entire product catalog.

With these key features, Askflow's Product Recommendation Quiz app empowers you to deliver personalized shopping experiences, boost customer engagement, and drive sales on your Shopify store.

Can I integrate Askflow into my Shopify store without changing the design and layout?

Yes, you can seamlessly integrate Askflow into your Shopify store without affecting its design and layout. Askflow gives you the flexibility to choose from their pre-designed themes or create your own design from scratch to match your brand's style and theme.

Askflow's quizzes are also fully responsive, adapting seamlessly to desktops, tablets, and smartphones for a consistent user experience across devices.

The integration process involves seamlessly embedding the quiz into your store's pages. This typically requires a few simple steps to place the quiz on the desired product category pages or other relevant locations within your store.

Are there any limits on the questions or the product suggestions in a quiz?

No, Askflow does not restrict these essential elements of your quizzes. This freedom allows detailed quizzes to capture preferences and provide precise product recommendations.

With unlimited questions and recommendations, Askflow enhances the shopping experience and encourages exploration and informed decisions. This feature sets Askflow apart, enabling customized quizzes to drive engagement and conversions on Shopify.

Can I create more than one product recommendation quiz for different categories of products?

Yes, you can create multiple quizzes for different product categories to target different customer segments and marketing campaigns.

Tailor the shopping experience to individual preferences and needs by providing personalized recommendations based on customer interests and answers.

By tailoring quiz content to the interests of specific customer groups, you can increase engagement, boost conversions, and ultimately drive more sales for your Shopify store.

Can I track and analyze user interactions with product quizzes to gain insights?

Yes, Askflow allows you to track and analyze user interactions with product quizzes, providing valuable insights into customer behavior. Its analytics provide detailed data about quiz engagement, enabling data-driven marketing decisions and improving customer experiences.

Leveraging Askflow's capabilities refines marketing, product offerings, and enhances quiz experiences to meet customer preferences. These insights improve customer engagement, increase conversions, and drive growth for your Shopify store.

Troubleshooting and
Technical Support

Can the support help me integrate Askflow with my Shopify store?

Absolutely! Our team at Askflow is here to fully support you as you integrate our app into your Shopify store.

Email us at with the details of your issue or contact us through the Intercom widget in the bottom right corner of the screen.

Our team will respond quickly and provide you with the necessary assistance or further instructions to resolve the issue.

Can technical support help me customize the look or functionality of the quiz to meet my store's specific needs?

Of course! Our support team can help you customize the quiz to meet your store's unique needs and ensure it matches your brand identity. We can also help you integrate the quiz with other apps or plugins in your Shopify store.

Contact our support at or via the Intercom. Let's improve your customers' shopping experience together!

How can I contact support team?

Email us at with the details of your issue or contact us through the Intercom widget in the bottom right corner of the screen.

Our team will respond quickly and provide you with the necessary assistance or further instructions to resolve the issue.

Can I create more than one product recommendation quiz for different categories of products?

To ensure a seamless experience with Askflow's product recommendation quiz app on your Shopify store, consider the following:

  1. Shopify Store: You must have an active Shopify store to use Askflow.
  2. Shopify Plan: Some features may require specific Shopify plan levels.
  3. Supported browsers: Compatible with modern browsers such as Chrome, Firefox, Safari and Edge.
  4. Responsive design: Quizzes adapt to different screen sizes for optimal user experience.
  5. Internet connection: A stable connection is required for uninterrupted use.
  6. Theme compatibility: Check how the quiz integrates with your theme for a cohesive look.

Contact our support team for assistance at or via the Intercom. Let's improve your customers' shopping experience together!

Does Askflow provide any training or onboarding resources to help me and my team learn the technical aspects of the app ?

Yes, you can check out our YouTube channel where you'll find a number of video tutorials and guides to help you understand and effectively use the app's features.

You can also visit our Help Center. If you experience problems beyond these resources, please contact our support team at or via the Intercom.

Did not find the answer? Contact us!